Order Status for Checkout Page

1. Order Status on Checkout Report

Merchant can check their status order from DOKU Dashboard on Menu Report > Checkout Orders.

Checkout Report

Status Order	Description
Pending	Pending status reflects state when merchant do initiate payment, and the customer still not do the payment within the payment due date time
Success	Success status shows that customer successfully paid the transaction and faced a success result page
Expired	Expired status will appear if the order is not paid within the specified payment due date

2. Order Status on Check Status API

Only merchant who registered from December 2024 can implemented this, contact our support team to activate this for existing merchant

The Check Status API now returns the checkout order status, even when the payment channel has not yet published its transaction status.

Previously, the API only returned data after the payment channel created a transaction record. As a result, when a customer generated a checkout order and selected a payment method (for example ShopeePay), the Check Status API could return Not Found until the payment channel published the PENDING status.

With this features, the API will return the order-level status once the checkout order is generated.

Scenario	Previous Behavior	Current Behavior
Customer generates checkout and selects ShopeePay	Check Status returns Not Found	Check Status returns order.status = ORDER_GENERATE
Customer completes payment with ShopeePay	Check Status returns transaction.status = SUCCESS	Check Status returns order.status = ORDER_GENERATED and transaction.status = SUCCESS

This features allows merchants to track the checkout order earlier, even before the payment channel publishes the transaction status.

API Response

Before Choose Channel

{
    "order": {
        "invoice_number": "INV-5489910000093492",
        "amount": 120000,
        "status": "ORDER_GENERATED" /“ORDER_EXPIRED"/"ORDER_RECOVERED",
        "date": "2025-07-09T02:58:30Z"
    },
    "transaction": {
        "status": "PENDING",
        "date": "2025-07-09T02:58:30Z",
        "original_request_id": "3719"
    },
    "service": {
        "id": ""
    },
    "acquirer": {
        "id": ""
    },
    "channel": {
        "id": ""
    }
}

After Choose Channel

Body parameter	Type	Mandatory	Description
order.status	array	optional	Possible Value : ORDER_GENERATED ORDER_EXPIRED ORDER_RECOVERED